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Dial-A-Ride Header with a picture of a Dial-A-Ride van

 

The City operates a door-to-door Dial-A-Ride program for passengers 65 years of age or older, or for those who hold an Americans with Disabilities (ADA) card. Customers can use Dial-A-Ride to do errands, go shopping, or to get to medical appointments.

Call Dial-A-Ride to Reserve Your Ride: (805) 375-5467

Dial-A-Ride Hours Table Effective 6/1/2020

Until further notice, there will not be a charge for this service. 


Brochures


RADAR - Ride Alerts for Dial-A-RideTOTradarLogo

Never miss your ride again! Thousand Oaks Transit's RADAR is an alert system that sends a notification about your scheduled trips via telephone, email, text, or a combination of all three. Select the alerts you want to receive and how you want to receive them any time. Choose to be notified the night before, moments before your ride arrives, or both.

RADARphone2Call (805) 375-5467 to opt-in with one of our customer service agents, Download the RADAR flyer for more program features and benefits.

 

 


InterCity Dial-A-Ride

Connect, ECTA logoThis service is available to all seniors age 65+ and ADA cardholders in Thousand Oaks, Moorpark, Simi Valley, and unincorporated areas serviced by Thousand Oaks Transit for travel anywhere in these areas plus Oak Park, Westlake Village, Camarillo, Somis, Santa Rosa Valley, and the CSUCI campus, and Agoura Hills.

For more information click on the ECTA InterCity tab on the left side of the screen. If you have any questions about the service, our ride coordinators will be happy to answer them at (805) 375-5467.


Dial-A-Ride Fare Picture of a money symbol representing the Dial-A-Ride fare

The fare is $4.00 each way. Exact change is required as drivers do not carry cash. Trip tickets are available at the following locations

  • Thousand Oaks Transportation Center, 265 S. Rancho Road
  • Goebel Adult Community Center, 1385 E. Janss Road
  • City Hall Finance Customer Service, 2100 Thousand Oaks Blvd., 2nd floor

ADA CardsPicture of a disabled symbol representing ADA cards

A county-issued ADA card is required to use the service. Cards are only available under established ADA criteria if you are unable to use regular public bus service (see ADA brochure above for more information).

Applications are available by calling (888) 667-7001 or online at the Ventura County Transportation Commission's website, www.goventura.org or apply online at: http://mobilitymp.net/mmp/ada-certification/ada/downloads/


No Show and Late Cancellation Policy

No shows and late cancellations impact our ability to provide on-time service. Reservation privileges for riders who repeatedly make late cancellations or are No Shows may be limited or suspended. A rider who is not ready or declines the ride is considered a No Show. A subscription or advanced reservation not cancelled two hours or more in advance or a Time Call or On Demand reservation cancelled after the reservation is made is considered a late cancellation.


Footer with a montage of the transportation center, a covered bus bench, a bus and civic center plaza


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TOTransit@toaks.org | Transportation Center: 265 S. Rancho Road
Bus: (805) 375-5473 | Dial-A-Ride: (805) 375-5467