Customer Service

You may fill out our online customer service forms using the following links:

Complaints Form

Commendations Form

In addition, representatives are available to provide detailed route and schedule information, as well as trip planning assistance.

Phone Hours

Weekdays: 4:30 a.m. - 8:30 p.m.
Weekends: 7:30 a.m. - 8:30 p.m.

Phone
(805) 375-5473 (Bus)
(805) 375-5467 (DAR/ADA)                                                                                                                                                                             

Email

Thousand Oaks Transportation Center (TOTC)

The TOTC supports local transit needs and provides enhanced customer access to destinations throughout Ventura, Santa Barbara, and Los Angeles counties. The TOTC was constructed using "green" practices to maximize energy efficiency and reduce environmental impact. TOTC is conveniently located near the 101/23 Freeway at 265 S. Rancho Road and is open from 5:45 a.m. to 7:15 p.m., Monday through Friday, and 8:00 a.m. to 7:00 p.m. on Saturday.

Amenities include: comfortable passenger waiting area, free WiFi, restrooms, vending machines, ticketing and pass purchasing, bicycle storage lockers, ample secure parking, and electric vehicle charging stations.

MV Transportation

Thousand Oaks Transit and Dial-A-Ride services are operated by MV Transportation. To learn more, visit MV's website.

City Hall Staff

Mike Houser, Transit Program Manager
Phone: (805) 449-2494
Email: MHouser@toaks.org

Tyler Nestved, Assistant Transit Planner
Phone: (805) 449-2492
Email: TNestved@toaks.org

TOTransit@toaks.org | Transportation Center: 265 S. Rancho Road
Bus: (805) 375-5473 | Dial-A-Ride: (805) 375-5467