Athens Services (Effective January 1, 2022)
Contact your existing hauler for services in 2021
Athens Services is a family-owned and -operated company established in 1957, which currently provides waste, recycling, and organics collections services to forty-one communities in Southern California. Athens corporate headquarters are located in the San Gabriel Valley in the City of Industry, but they will conduct business in the City from their local Sustainability Center located in Thousand Oaks. Athens currently provides solid waste services in the cities of Los Angeles, Beverly Hills, Whittier, San Gabriel, Sierra Madre, Santa Paula, Monrovia, West Hollywood, Pasadena, Glendora, Redondo Beach, and many others.
The new Franchise Agreement was developed to ensure compliance with recent State solid waste legislation. Starting January 1, 2022, businesses and multi-family complexes will receive bundled waste service (garbage+recycle+organics) much like the existing residential service, whereby separate garbage, recycling, and organics containers will be provided to customers. Residential cart service will see an approximate 34 percent reduction in collection rates, from the current $36.73 to $24.36 per month. A new service to provide quarterly collection of household hazardous waste (HHW) from homes will be available at no charge to all residents. In addition, residents in multi-family dwellings will now have access to free large-item disposal service.
Key provisions of the new Agreement include:
- Start date of January 1, 2022.
- 15-year term with provision for two five-year extensions at the option of the City.
- SB 1383 compliance.
- Bundled commercial and residential service (all recipients receive garbage, recycling, and organics service). Residents to add food waste to green waste cart.
- Cash reimbursement to the City by contractor for cost of consultant.
- HHW Home Collection Service (quarterly).
- Street sweeping service to continue to be provided by waste hauler.
- New provisions for multi-family and mixed-use developments that include large item disposal and use of “scout” truck to retrieve containers in difficult-to-access areas such as underground garages.
- Three (3) free landfill disposal days a year, each allowing residents to drop off up to two vehicle loads of trash at no charge.
- Two (2) times per year bulky item waste (large item) pickup.
- Expanded service of up to 150 public area garbage and recycling waste containers, an increase from the current 70 garbage and 35 recycling containers now.
- All new clean-fuel vehicles (vehicles to be powered with renewable natural gas or electric).
- All residential carts to be new, with correct usage labeling meeting CalRecycle requirements.
- Commercial bins to be new, or if in good condition, freshly painted.
- All collection containers to utilize standard colors: blue for recycle, black/charcoal for garbage, green/brown for yard waste/mixed organics, and green with yellow lid or yellow for food waste only – and with correct usage labeling that meets CalRecycle requirements.
- Contractor to offer employment to displaced workers at equal or greater salary.
- Compliance tracking and reporting through online Waste Reporting System.
- Performance metrics, accountability, and penalties.
- Annual rate increases limited to any increase in the annual Consumer Price Index (CPI) and capped at four percent.
March 9 Council Agenda, Staff Report
March 9 Council meeting minutes
Blog article on the new service
Athens Services was awarded the exclusive waste hauling contract by Thousand Oaks City Council following an open and competitive process. New service will begin on January 1, 2022.
The staff report for the March 9, 2021 Council agenda item can be found on the City’s website.
The standard bundled residential rate for a 64g trash, 64g recycling and 96g organics cart will be $24.36 per month. Commercial rates depend on size of bins and frequency of collection. All rates can be found here.
Residential rates will decrease for most customers by approximately 34% from $36.73 to $24.36 per month. The typical residential customer will save $150 per year.Commercial rates for basic commercial bundled service (including trash, recycling and organics collection) will be about 65% less than they would have been with one of the other haulers. (e.g. for once a week service using 3-cubic yard bins, Athens cost is $175 compared to the proposed cost from Waste Management of $290.)
There is a 10% senior discount on residential service.
There has been no change in the rates that were approved by Council in March this year. These go into effect on January 1, 2022.
The $24.36 residential rate is $2.61 (12%) more than Athens’ proposed rate for base service. The added amount represents the cost of programs that the City requested and were not included in the base. These include quarterly home collection of household hazardous waste, hazardous waste processing, trash clean out from storm drains, and a food recovery program to coordinate the collection of edible food waste and its distribution to people in need. Some of these are required under new State law. These services and the $24.36 rate were included in the contract approved by Council, and there have been no changes since.
The contract with Athens stipulates annual rate increases that are tied to the consumer price index and capped at a maximum of 4%.
The City conducted a transparent and competitive process for solid waste services beginning in 2020 and hired an independent consultant with decades of experience in solid waste contracts to lead this process. An evaluation team reviewed proposals, interviewed applicants, and conducted site visits before scoring the proposals. Athens scored highest in the following categories:
Qualifications, Experience, and Reputation
Technical approach (transition plan)
Sustainability, diversion, and outreach plans
Customer service plans
Athens residential rates are more than 25% below those proposed by Waste Management and Harrison.
Athens commercial rates are substantially lower than those proposed by Waste Management and Harrison; in nearly all cases at least 50% less.
There will be some changes to the service day to consolidate routes and reduce truck miles in the City. Athens will deliver new carts to all residents before service begins in January. Athens is sending out a letter to all residents explaining any changes, so look out for this in your mailbox. The letter contains information about subscribing to service. However, if you do nothing, you will be automatically enrolled in the same 3-cart service as you have now.
The new contract requires businesses to have a 3-container bundled service that includes trash, recycling and organics collection. This is for compliance with new State laws. Athens has hired a team of recycling coordinators to meet with each commercial business in Thousand Oaks to “right size” the service (container size and frequency of collection) and minimize costs to the businesses. Each business will be contacted to arrange a site visit with Athens. Businesses may also reach out to Athens directly by calling them at (833) 791-2377.