FAQ

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1) How do I know if California American is my water provider?

 View the service area map.

2) How much is the proposed increase?

More than 10% per year for 3 years, not including purchased imported water pass through increases based on Cal Am's original application (July 2016). Rate increases range from 5% to 25% for 2018 (depending on water usage), based on the proposed Coronado Settlement (August 2017).

3) Why is Cal American increasing rates?

Rate increases would cover increasing operating, maintenance and capital costs. Also, Cal-Am is proposing to consolidate five of its separate water systems in Ventura, Los Angeles and San Diego Counties for rate making purposes, which affects the rate increases for its customers in Thousand Oaks.

4) Who oversees the process of increasing water rates?

The California Public Utilities Commission (CPUC) process is a very different than what the City goes through to set water rates for City water customers, which is governed by Proposition 218.

5) Why is the City involved?

The City feels residents are being unfairly burdened by higher rate increases. View the testimony.

6) What has the City done?

The City Council authorized staff to retain an outside attorney experienced in CPUC rate cases, and to oppose the rate increases proposed by Cal-Am. Detailed testimony, along with other legal filings, were submitted to the CPUC stating the reasons for the City's opposition. View the timeline of the City's involvement.

7) How can I comment on these increases?

8) How do the proposed Cal-Am rates compare to City water system rates?

For City water system customers, City Council last year approved increases of 3% per year (plus purchased imported water increases), for 2016 and 2017. The City Council will be considering in September proposed increases of 1% per year (plus purchased imported water increases) for 2018 and 2019.