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City of Thousand Oaks - Nationally Accredited since 2010

In 2010, the City of Thousand Oaks Public Works Department was the first agency in Ventura County to be accredited by the American Public Works Association (APWA) and 62nd in the nation. The City has since been re-accredited three times. In November 2022, the City was re-accredited which included a review of 165 policies, practices and programs that were recorded as 100 percent compliant. The most recent accreditation will remain in place until 2026. Model programs highlighted by the APWA included the following programs:

  • Emergency Management/Virtual Emergency Operations Center
  • Risk Management Program
  • City Employee Recognition Program

To view a 2022 summary of the Public Works Department programs and services, please click here

Public Works Week

Each year in the third week of May, the City hosts Public Works Awareness Week where school children and adults are invited to tour our Municipal Service Center as we celebrate American Public Works Association - National Public Works Week. The American Public Works Association (APWA) offers a national designation that formally recognizes agencies for utilizing model procedures and best management practices. The City is proud to be an active member and supporter of the local APWA Ventura County Chapter. 

Programs and Services

Public Works Department programs and services are available online and in person. The Civic Arts Plaza/City HallMunicipal Service Center, and the Hill Canyon Treatment Plant are open. The Thousand Oaks Transportation Center is open. If you have questions about planning or building permits, please visit the Community Development Department Virtual Counter.

Emergency Management 

For City Emergency Management programs and services, please click here and for PSPS information, click here.  For details on an active PSPS event, please click here. The Community Emergency Response Team (CERT) program offers in person and online classes. Be prepared and register today. For the most current information on a wildfire, earthquake or another incident occur, please visit www.VCemergency.com. The VC Recovery Page assists victims of fires with recovery and rebuilding.  For additional recovery resources, please click here. If you have other questions, please contact gwatts@toaks.org.

Sustainability Programs and Transit

The City offers several Environmental and Sustainability Programs for the residential and business community. To learn more, visit:  www.toaks.org/gogreen or contact: gogreen@toaks.orgThe Public Works Department also coordinates Construction and Demolition Recycling PermitsThe City offers fixed bus route and Dial-A-Ride Transit Services. To learn more, please contact: totransit@toaks.org or call the following for bus and DAR services: Bus: (805) 375-5473 | Dial-A-Ride: (805) 375-5467.

Engineering and Traffic Management

Please click here for engineering and support. For information on all Public Works Engineering Forms and Templates, please visit Engineering ServicesDevelopment Forms Index, or Road Design and Construction Standards.

Development and Construction 

The City offers a variety of Engineering and Traffic Services and also manages several Public Works Construction Projects.

Field Services and Utilities

City field services are managed by the Municipal Service Center and include all Field Operations, Maintenance, and Repairs. For more information contact: publicworksmsc@toaks.org or call (805) 449-2499. Graffiti Removal Hotline: (805) 449-2488 

To report an emergency related to water, wastewater, streets, or landscape, please contact the Municipal Service Center.To report a street light outage, or for emergency service repairs, call Southern California Edison (SCE) directly or click on their online reporting feature. Visit Rotating Power Outages Information for the status of rotating outages. Please visit Street Lights to report non-working street lights or call (800) 655-4555 | http://www.sce.com.