National Accreditation - American Public Works Association (APWA)

The Public Works Department was accredited in 2010 as the first City in Ventura County (62nd nationally) to achieve this accomplishment. The City Public Works Department was re-accredited in 2014 and again in 2018 and has been recognized for its 1) Public Works Strategic Plan, 2) Landscape Master Plan and 3) Sustainability Plan. The 2018 accreditation will remain in place until 2022.

The American Public Works Association (APWA) offers a national designation that formally recognizes agencies for utilizing model procedures and best management practices. The City is proud to be an active member and supporter of the local APWA Ventura County Chapter. 

Public Works Programs and Services

The Public Works Department is maintaining all city programs and services. However, please note that the Civic Arts Plaza/City HallMunicipal Service Center, and the Hill Canyon Treatment Plant are closed to the public. Appointments with staff are available upon request. The Thousand Oaks Transportation Center is open. If you have questions about planning or building permits, please visit the Community Development Department Virtual Counter.

Emergency Management

For latest local information on COVID-19, please click here, and for City Emergency Management services, please click here. Should a wildfire, earthquake or another incident occur, please visit for the latest information. If you have other questions, please contact or (805) 449-2453.

Sustainability Programs and Transit

The City offers several Environmental and Sustainability Programs for the residential and business community. To learn more, visit: or contact: gogreen@toaks.orgThe Public Works Department also coordinates Construction and Demolition Recycling Permits.

The City offers fixed bus route and Dial-A-Ride Transit Services. To learn more, please contact: or call the following for bus and DAR services: Bus: (805) 375-5473 | Dial-A-Ride: (805) 375-5467.

Engineering and Traffic Management

Please click here for engineering and support. For information on all Public Works Engineering Forms and Templates, please visit Engineering ServicesDevelopment Forms Index, or Road Design and Construction Standards.

Development and Construction Services

The City offers a variety of Engineering and Traffic Services and also manages several Public Works Construction Projects.

Field Services and Utilities

City field services are managed by the Municipal Service Center and include all Field Operations, Maintenance, and Repairs. For more information contact: or call (805) 449-2499.

Graffiti Hotline: (805) 449-2488 

To report an emergency related to water, wastewater, streets, or landscape, please contact the Municipal Service Center.

To report a street light outage, or for emergency service repairs, call Southern California Edison (SCE) directly or click on their online reporting feature. Visit Rotating Power Outages Information for the status of rotating outages. Please visit Street Lights to report non-working street lights or call (800) 655-4555 |