Utility Assistance Program

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Need Assistance With Your Water & Wastewater Bills?

The City of Thousand Oaks is introducing a new utility assistance program (UAP) for water and wastewater customers! The program provides a $10.00 bimonthly wastewater credit and a $20.00 bimonthly water credit for eligible residential customers. 

Who Is Eligible?

  • Any City of Thousand Oaks water and/or wastewater customers currently participating in the CARE program with Southern California Edison (SCE) or Southern California Gas (SCG) and own or rent a residential home in Thousand Oaks.

How Do I Start?

  • Complete the application form here
  • Scan and send (or bring in) a copy of your SCE or SCG bill showing CARE eligibility
  • There is NO COST to enroll
  • Your enrollment will begin after approval, and credit will be applied within 60 days.

You may also mail or bring application to:

City of Thousand Oaks
Finance/Public Service Division
2100 E. Thousand Oaks Blvd.
Thousand Oaks, CA 91362

 What Are The Conditions For Participation?

  • You must provide proof of eligibility in the CARE program with Southern California Edison (SCE) or Southern California Gas (SCG) . 
  • The water/wastewater bill must be in your name and match the name on the SCE or SCG bill.
  • The address must be your primary address.
  • Only residential Thousand Oaks water and/or wastewater customers are eligible for credit
  • Recertification will periodically be required
  • You must notify the City within 30 days if you no longer qualify