Water & Wastewater Billing

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The City of Thousand Oaks is one of two wastewater purveyors and one of four water purveyors serving residents and businesses in the Conejo Valley. The City-operated utilities are public enterprises managed by the Public Works Department, with utility billing and customer service managed by the Finance Department. The City serves approximately 38,000 wastewater customers and 17,000 potable water customers. The City of Thousand Oaks offers a variety of convenient ways to pay your City-issued utility bill including online, via automatic bill pay, at our convenient drop box location, and in-person at City Hall.

To view your account online, visit our secure customer login website, hosted by First Billing, by clicking HERE

What's new with my water bill?
How do I read my new utility bill
Where do I pay my bill?
How do I set up autopay?
How do I set up paperless billing?
How can I start or stop service?
Is there a utility assistance program?
Is there a low income water assistance program?
Do you offer one time adjustments?
How do I check for a water leak?
How do I read my water meter?
What are the City's policies for resident water shut offs?
What are the City's current water rates and plans?


For after-hour urgent matters related to water and wastewater, please contact our Public Works Municipal Service Center’s standby personnel at:  (805) 449-2499.

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YTD Disconnect (Posting Required per SB-998): 36   |    2022 Calendar Year: 122