Changes to the look of the bill are coming to City of Thousand Oaks water customers! Here is a helpful guide on how to read your new bill and details that will be provided to you on each bill. 

Download the PDF here. 

The City is pleased to present our customers with a secure site which offers a convenient and fast way to access City utility account information anytime. You can pay your water and wastewater bill online using your Visa, Mastercard or bank account. Simply click here and follow the instructions. For transactions made with Visa and Mastercard, convenience fees apply.

PAY BY PHONE: (805) 449-2600

For utility bills up to $500, you can pay by phone 24-hours per day using your Visa or Mastercard. Please call 805-449-2600. For transactions greater than $500, please visit us online by clicking here or by calling Finance Public Services at 805-449-2201. Staff is available Monday through Thursday, from 7:30am through 5pm and alternating Fridays from 8am through 5pm (closed alternate Fridays and holidays).

AUTOPAY

Never miss your payment due date again. Process an automatic deduction from your checking account or credit card via automatic debit. Only the amount owed is deducted/charged. You will continue to receive a regular statement from the City to inform you of the amount to be deducted and your water usage. Click here to signup now. Benefits of autopay include:

• Accurate - Only the amount owed is deducted from your bank account.
• Economical - No need to incur postage costs! Payment is automatic deducted from your checking account or credit card (fees apply for credit card transactions)
• Convenient - Instead of writing a check every time you pay your water/wastewater bill, your bank will transfer the amount you owe to the City of Thousand Oaks. You will continue to receive a regular statement from the City to inform you of the amount to be deducted and your water usage.

PAPERLESS BILLING / E-BILLING

Help save paper by signing up for paperless billing! To receive your bills by e-mail, you may sign up by logging into your account on First Billing or by calling Public Services at (805) 449-2201.

To schedule your start or stop date for City utility services you have two options:

• Submit your application online by clicking HERE.
• Call Finance Public Services at 805-449-2201 Option 3 during our business hours, Monday through Thursday, 7:30 am to 5:00 pm, and alternate Fridays, 8:00 am to 5:00 pm (closed alternate Fridays and holidays).

 Request Date:

• The request date to start or stop utility services is limited to Monday through Thursday, excluding holidays and is subject to approval.
• Processing time for this request typically takes 1-2 business days.

 If you require immediate initiation or termination of services, please call Finance Public Services at (805) 449-2201 Option 3.

Residential Water and/or Wastewater customers who participate in the CARE program with Southern California Edison or SoCal Gas company may be eligible for a credit on their City of Thousand Oaks utility bill. Click here to learn more.

LOW INCOME HOUSEHOLD WATER ASSISTANCE PROGRAM (LIHWAP) 

If you need assistance paying your water bill, you may be eligible for State or Federal assistance programs. One of those programs is the Low Income Household Water Assistance Program (LIHWAP), which will be administered through the California Department of Community Services and Development (CSD), and is scheduled to begin May 2022. For more information on LIHWAP and to learn more about the eligibility requirements, visit their website at: www.csd.ca.gov/waterbill

REQUEST FOR ONE-TIME ADJUSTMENT

The City of Thousand Oaks offers a one-time adjustment to their utility customers when there is an unusually high-water usage due to either unexplained causes or a leak within the customer’s property. To qualify, the water usage must be more than twice the reasonably expected bill for the period involved as evaluated by City staff. All leaks must be corrected prior to any adjustment and proof of repair must be submitted with the Request for a One-Time Adjustment Form. 

HOW TO CHECK FOR A LEAK

Suspect a water leak? Click here to learn the right steps to help determine if you have a leak and if it is inside or outside of your home. Thank you in advance for being mindful of protecting our most precious resource - water. The City does not perform leak detection services for customers.

HOW TO READ YOUR WATER METER

Billing units are in hundred cubic feet "HCF"; to obtain HCF, read all digits except the last two. Subtract your last reading from the current reading to determine your use in hundred cubic feet. To convert your usage to gallons, multiply by 748 (one hundred cubic feet (1 HCF) equals 748 gallons).

For more information or to sign up for a survey, please contact the City’s Public Works Department at (805) 449-2499.

DISCONTINUATION OF RESIDENTIAL WATER SERVICE DUE TO NONPAYMENT

It is the policy of the City of Thousand Oaks to use every reasonable and possible means to provide our customers the right to safe, accessible, and affordable water. For information or to discuss options for averting shutoff, please call Finance Public Services at 805-449-2201. Customers can also view our full policy available by selecting your preferred language (placed in no particular order) below:

• English
• Spanish
• Chinese
• Tagalog
• Vietnamese
• Korean

WATER AND WASTEWATER RATES AND UTILITY FINANCIAL PLANS

Fee ordinances for wastewater and water rates and charges are adopted by City Council every two years based on approved Financial Plans and Cost of Service Studies. Click here to view the utility Financial Plans, Cost of Service Studies, and rate ordinances.