Changes to the look of the bill are coming to City of Thousand Oaks water customers! Here is a helpful guide on how to read your new bill and details that will be provided to you on each bill. 

Download the PDF here. 

• ONLINE: Visit www.toaks.org/paybill to pay online with an electronic check or credit card*, available 24/7. Auto-Payments can also be scheduled. Electronic Billing is available to opt into. Convenience fees will apply to credit card transactions.
• BY PHONE: Call (805) 449-2600 to pay with an electronic check or Visa or Mastercard over the phone, available 24/7. You must have your account number available. 
• BY MAIL: Mail your check payment directly to our payment processor. Please include the bottom portion of the bill in the envelope provided. Make check payable to CITY OF THOUSAND OAKS.

  Mail to:          City of Thousand Oaks

                          P.O. Box 887235

                          Los Angeles, CA 90088-7235

• BY 24/7 DROP BOX OR IN-PERSON: Visit City Hall to make a payment. Checks can be placed in the secured drop box in the front parking lot. The drop box is available 24/7. Cash, checks, or credit cards are accepted in-person at the Customer Service counter from Monday through Thursday 7:30AM to 5:00PM and every other Friday 8:00AM to 5:00PM.

Visit:              City of Thousand Oaks/City Hall

                       Finance/Customer Service

                       2100 E Thousand Oaks Blvd

                       Thousand Oaks, CA 91362

AUTOPAY

Never miss your payment due date again. Process an automatic deduction from your checking account or credit card via automatic debit. Only the amount owed is deducted/charged. You will continue to receive a regular statement from the City to inform you of the amount to be deducted and your water usage. Click here to signup now. Benefits of autopay include:

• Accurate - Only the amount owed is deducted from your bank account.
• Economical - No need to incur postage costs! Payment is automatic deducted from your checking account or credit card (fees apply for credit card transactions)
• Convenient - Instead of writing a check every time you pay your water/wastewater bill, your bank will transfer the amount you owe to the City of Thousand Oaks. You will continue to receive a regular statement from the City to inform you of the amount to be deducted and your water usage.

PAPERLESS BILLING / E-BILLING

Help save paper by signing up for paperless billing! To receive your bills by e-mail, you may sign up by logging into your account on First Billing or by calling Public Services at (805) 449-2201.

To schedule your start or stop date for City utility services you have two options:

• Submit your application online by clicking HERE.
• Call Finance Public Services at 805-449-2201 Option 3 during our business hours, Monday through Thursday, 7:30 am to 5:00 pm, and alternate Fridays, 8:00 am to 5:00 pm (closed alternate Fridays and holidays).

 Request Date:

• The request date to start or stop utility services is limited to Monday through Thursday, excluding holidays and is subject to approval.
• Processing time for this request typically takes 1-2 business days.

 If you require immediate initiation or termination of services, please call Finance Public Services at (805) 449-2201 Option 3 during business hours.

AFTER-HOUR EMERGENCIES: For after-hour urgent matters related to water and wastewater, please contact our Public Works Municipal Service Center’s standby personnel at  (805) 449-2499.

For water or wastewater eligible customers who participate in the CARE program with Southern California Edison or SoCal Gas, the City of Thousand Oaks' UAP program provides $60.00 per year in wastewater assistance and $120.00 per year in water bill assistance, provided as discounts on your bill. Eligible customers can receive both. Renewals are required every two years.  Click here to learn more.

 LIHWAP is a federally-funded program that offers one-time support to help low-income households pay past due or current residential water and sewer bills and keep their water on.  LIHWAP is administered by the California Department of Community Services and Development (CSD), which works through Ventura County Community Action to connect low-income households to the financial support they need. 

 The deadline to apply for LIHWAP has been extended to March 31, 2024 – but don’t wait to apply! Funding is limited and available on a first-come, first-served basis.

 ELIGIBILITY:

• Your total household gross income is at or below 60% of the State Median Income.

  LIHWAP Household Income Eligibility (2024)

• A household member is a current recipient of CalFresh, CalWORKs, or the Low Income Home Energy Assistance Program (LIHEAP)

Renters: If your water and/or sewer bill is included in your rental payment you may still qualify for LIHWAP if you are past due on rent. To get the benefit, you would complete an agreement with your landlord as part of the application.

Applications must be sent to VENTURA COUNTY COMMUNITY ACTION

• emailed to heap@ca-vc.org
• mailed to 621 Richmond Avenue, Oxnard, CA 93030 Walked-in on Monday, Tuesday, Wednesday, and Friday between 8:30 am and 4:00 pm.
• Fax (805) 487-2512

Questions? Call Ventura County Community Action at (805) 436-4000.

REQUEST FOR ONE-TIME ADJUSTMENT

The City of Thousand Oaks offers a one-time adjustment to their utility customers when there is an unusually high-water usage due to either unexplained causes or a leak within the customer’s property. To qualify, the water usage must be more than twice the reasonably expected bill for the period involved as evaluated by City staff. All leaks must be corrected prior to any adjustment and proof of repair must be submitted with the Request for a One-Time Adjustment Form. 

HOW TO CHECK FOR A LEAK

Suspect a water leak? Click here to learn the right steps to help determine if you have a leak and if it is inside or outside of your home. Thank you in advance for being mindful of protecting our most precious resource - water. The City does not perform leak detection services for customers.

HOW TO READ YOUR WATER METER

Billing units are in hundred cubic feet "HCF"; to obtain HCF, read all digits except the last two. Subtract your last reading from the current reading to determine your use in hundred cubic feet. To convert your usage to gallons, multiply by 748 (one hundred cubic feet (1 HCF) equals 748 gallons).

For more information or to sign up for a survey, please contact the City’s Public Works Department at (805) 449-2499.

DISCONTINUATION OF RESIDENTIAL WATER SERVICE DUE TO NONPAYMENT

It is the policy of the City of Thousand Oaks to use every reasonable and possible means to provide our customers the right to safe, accessible, and affordable water. For information or to discuss options for averting shutoff, please call Finance Public Services at 805-449-2201. Customers can also view our full policy available by selecting your preferred language (placed in no particular order) below:

• English
• Spanish
• Chinese
• Tagalog
• Vietnamese
• Korean

WATER AND WASTEWATER RATES AND UTILITY FINANCIAL PLANS

Fee ordinances for wastewater and water rates and charges are adopted by City Council every two years based on approved Financial Plans and Cost of Service Studies. Click here to view the utility Financial Plans, Cost of Service Studies, and rate ordinances.