For latest drought information visit www.toakswater.org
The City of Thousand Oaks is one of two wastewater purveyors and one of four water purveyors serving residents and businesses in the Conejo Valley. The City-operated utilities are public enterprises managed by the Public Works Department, with utility billing and customer service managed by the Finance Department. The City serves approximately 38,000 wastewater customers and 17,000 potable water customers.
To view your account online, visit our secure customer login website, hosted by First Billing, by clicking HERE.
The City of Thousand Oaks offers a variety of convenient ways to pay your City-issued utility bill including online, via automatic bill pay, at our convenient drop box location, and in-person at City Hall.
The City is pleased to present our customers with a secure site which offers a convenient and fast way to access City utility account information anytime. You can pay your water and wastewater bill online using your Visa, Mastercard or bank account. Simply click here and follow the instructions. For transactions made with Visa and Mastercard, convenience fees apply.
PAY BY PHONE: (805) 449-2600
For utility bills up to $500, you can pay by phone 24-hours per day using your Visa or Mastercard. Please call 805-449-2600. For transactions greater than $500, please visit us online by clicking here or by calling Finance Public Services at 805-449-2201. Staff is available Monday through Thursday, from 7:30am through 5pm and alternating Fridays from 8am through 5pm (closed alternate Fridays and holidays).
The City of Thousand Oaks utility bills includes helpful information about various City services, rates changes and safety. Stay on top of news you can use with our latest updates and public notices. You can view our latest inserts HERE online.
START/STOP UTILITY SERVICES
To schedule your start or stop date for City utility services, please call Finance Public Services at 805-449-2201. Office hours are: Monday through Thursday, 7:30 am to 5:00 pm, and alternate Fridays, 8:00 am to 5:00 pm (closed alternate Fridays and holidays)
Residential Water and/or Wastewater customers who participate in the CARE program with Southern California Edison or SoCal Gas company may be eligible for a credit on their City of Thousand Oaks utility bill. Click here to learn more.
If you need assistance paying your water bill, you may be eligible for State or Federal assistance programs. One of those programs is the Low Income Household Water Assistance Program (LIHWAP), which will be administered through the California Department of Community Services and Development (CSD), and is scheduled to begin May 2022. For more information on LIHWAP and to learn more about the eligibility requirements, visit their website at: www.csd.ca.gov/waterbill
Never miss your payment due date again. Process an automatic deduction from your checking account or credit card via automatic debit. Only the amount owed is deducted/charged. You will continue to receive a regular statement from the City to inform you of the amount to be deducted and your water usage. Click here to signup now. Benefits of autopay include:
- Accurate - Only the amount owed is deducted from your bank account.
- Economical - No need to incur postage costs! Payment is automatic deducted from your checking account or credit card (fees apply for credit card transactions)
- Convenient - Instead of writing a check every time you pay your water/wastewater bill, your bank will transfer the amount you owe to the City of Thousand Oaks. You will continue to receive a regular statement from the City to inform you of the amount to be deducted and your water usage.
PAPERLESS BILLING / E-BILLING
Help save paper by signing up for paperless billing! To receive your bills by e-mail, you may sign up by logging into your account on First Billing or by calling Public Services at (805) 449-2201.
For after-hour urgent matters related to water and wastewater, please contact our Public Works Municipal Service Center’s standby personnel at: (805) 449-2499.
Suspect a water leak? Click here to learn the right steps to help determine if you have a leak and if it is inside or outside of your home. Thank you in advance for being mindful of protecting our most precious resource - water. The City does not perform leak detection services for customers.
HOW TO READ YOUR WATER METER
Reading your water meter will tell you how much water you're using and whether you have a leak. Most meters are located near the curb in front of your home or business, under a concrete lid.
Billing units are in hundred cubic feet "HCF"; to obtain HCF, read all digits except the last two. Subtract your last reading from the current reading to determine your use in hundred cubic feet. To convert your usage to gallons, multiply by 748 (one hundred cubic feet (1 HCF) equals 748 gallons).
REQUEST A WATER SURVEY
The City provides customers a water conservation survey at no additional cost. These surveys include:
- An analysis of your water usage,
- An explanation of how to read your meter,
- Suggestions for you to follow to detect a leak and adjust your irrigation systems, and
- Helpful information and tips on conserving water.
For more information or to sign up for a survey, please contact the City’s Public Works Department at (805) 449-2499.
To learn more about state regulations, the City’s permanent mandates and more tips on conservation, please click to go to our water conservation information page.
The City of Thousand Oaks offers a one-time adjustment to their utility customers when there is an unusually high-water usage due to either unexplained causes or a leak within the customer’s property. To qualify, the water usage must be more than twice the reasonably expected bill for the period involved as evaluated by City staff. All leaks must be corrected prior to any adjustment and proof of repair must be submitted with the Request for a One-Time Adjustment Form.
The City of Thousand Oaks has completed its annual review of closed utility account balances.
The following list of closed account balances has been maintained in the City’s Water Fund for over 3 years and if not claimed, will become the property of the City on March 31, 2023.
If you believe an account listed may belong to you, please complete the claim form and email it to the Finance Department along with the proper documentation supporting your claim of ownership. The Finance Department will review the information received and may:
• Accept your claim of ownership and remit the account balance to you
• Contact you for more information, or
• Deny your claim and notify you of the reason for denial
If you need additional information related to the list, contact Customer Service at (805) 449-2201, extension 3 during business hours.
Fee ordinances for wastewater and water rates and charges are adopted by City Council every two years based on approved Financial Plans and Cost of Service Studies. Click here to view the utility Financial Plans, Cost of Service Studies, and rate ordinances.
DISCONTINUATION OF RESIDENTIAL WATER SERVICE DUE TO NONPAYMENT
It is the policy of the City of Thousand Oaks to use every reasonable and possible means to provide our customers the right to safe, accessible, and affordable water. For information or to discuss options for averting shutoff, please call Finance Public Services at 805-449-2201. Customers can also view our full policy available by selecting your preferred language (placed in no particular order) below:
YTD Disconnect (Posting Required per SB-998): 36
2022 Calendar Year: 122