Utility Billing and Payment Terms and Informational Inserts

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Utility Billing Inserts:

Power Outage and Personal Preparedness

Wildfires Red Flag

Making Water Conservation a Way of Life

Pharmaceutical Collection Program

Household Hazardous Disposal

 VC Alert

Utility Assistance Program

UTILITY BILLING TERMS

HOW TO MAKE PAYMENTS
Please make your check or money order payable to the CITY OF THOUSAND OAKS and mail the bottom portion of the bill with your payment to:

City of Thousand Oaks
P.O. Box 887235
Los Angeles, CA 90088-7235

Allow three to five days for payment to be credited to your account by mail.

Pay anytime by phone or internet using MasterCard or Visa. See front of bill for phone number or website. Contact Customer Service if you wish to have payment automatically deducted from your checking account. If you wish to pay in person, please bring the entire bill to the only authorized payment location:

City of Thousand Oaks
Finance Department – Customer Service
2100 Thousand Oaks Blvd
Thousand Oaks, CA 91362

Payments may also be placed in the drop box located at 2100 Thousand Oaks Blvd., Thousand Oaks

BILLING

Your City utility bill is payable upon receipt. Bills for service are rendered at approximately sixty (60) day intervals. If you have questions about this bill, please call Finance – Customer Service at (805) 449-2201.

Delinquent Bills: Your account becomes delinquent if payment is not received by the City of Thousand Oaks within thirty (30) days of the billing date printed on the front of the bill, by close of business.

Water service becomes subject to shutoff if your bill is not paid within forty (40) calendar days of the billing date printed on the front of this bill. See below for late charges.

DELINQUENT PAYMENTS
Late Payment Charges for water and wastewater (sewer): A charge of 10% of the overdue balance will be assessed for changes not paid within forty (40) days of the billing date printed on the front of this bill. An additional late payment charge of one-half of one percent (0.5%) of the unpaid service charge and basic late payment charge shall be charged to your account each month, or fraction thereof, that the service charge and basic late charge of the previous month remains unpaid.

DELINQUENCY ON PAYMENT OF WASTEWATER BILLS MAY RESULT IN A LIEN PLACED ON THE PROPERTY

Final Notice Door Tags: A charge of $35.00 will be assessed for Final Notice Door Tags.

Reconnection Charge: Water service on delinquent accounts may be disconnected. All assessed charges must be paid before service is restored. The reconnection charge includes: $35 to disconnect service and $35 to reconnect service during regular working hours Monday – Friday 8:00 a.m. to 5:00 p.m. If service is reconnected after these hours, a $68 fee applies.

EMERGENCY SERVICE

For emergencies occurring during non-business hours, please call the City of Thousand Oaks Answering Service at (805) 496-6084.

MAILING ADDRESS CHANGES

Please keep your mailing address current at all times to avoid delinquent charges and ensure receipt of any refunds due upon termination of account. Utility Bills are not forwarded to a new or temporary address by the U.S. Postal Service

If you will be away from home and wish to receive your bill at the temporary address, please contact Customer Service for assistance in arranging a vacation delivery to the specified address. Customer Service can be reached at (805) 449-2201.