Thousand Oaks, CA
Home MenuTO/24 Virtual Land Use Service
Important Update for TO/24 Users Effective May 29, 2024:
ATTENTION: We will be upgrading our login security. You will be directed to our new authentication service to complete registration or sign-in, starting May 29, 2024.
- If you have an existing account, you MUST click "Login or Register," then “Create an Account” button on your first visit to this site. A few points of note:
- Please be sure to USE THE SAME EMAIL associated with your current account and enter your first and last name to maintain access to all of your existing TO/24 records.
- You will receive a verification email with a code to complete the registration process.
- Click here for instructions.
- If you are registering for the first time, please click here for instructions.
- If you are having difficulties with registration, please check our Troubleshooting Guide.
Customer User Guides
- How to Re-Register EXISTING Account
- How to Register a NEW Account
- How to Schedule an Inspection on a Computer
- How to Schedule an Inspection on a Smart Phone
- How to Reschedule an Inspection
- How to View Estimated Inspection Times on a Computer
- How to View Estimated Inspection Times on a Smart Phone
- How to Perform a Public Records Search
- How to Submit a Planning Application
- How to Apply for a Minor/Major Modification
- How to Pay Using Invoice Number (no account necessary)
- How to Read Plan Statuses & Definitions
What is TO/24?
TO/24 is the City’s new enhanced and integrated virtual service system for property owners, residents and businesses seeking authorization from City departments for a range of activities relating to residential and commercial development and business operations. TO/24 will provide customers with 24-hour online access to submit applications, seek permits and approvals, initiate and execute plan check, schedule inspections and view statuses and results, make payments, access parcel-specific historical records, and more.
How does TO/24 improve City services and the customer experience?
TO/24 upgrades the overall customer experience when seeking City approvals by streamlining processes, providing access to real-time status updates, and better preserving historical records relating to individual parcels.
TO/24 also adds a broad range of new online services:
- Adds the ability to submit Construction Permit applications, Public Works Grading, Paving and Encroachment Permit applications online.
- Allows applicants to review status, submit plans, and make corrections, as needed.
- Consolidates services currently provided through various technological programs into a single system. This consolidation will reduce the need for customers to learn and access multiple technological systems.
- Improves the planning case submissions process and helps to standardize the electronic plan review as a collaborative, efficient and sustainable solution for development projects.
- Expands online payment methods beyond credit card, to include electronic check payment.
- Services and electronic solutions offered through TO/24 will evolve to further meet customer needs in the future.