Emergency Declaration

 Declaration of Local Health Emergency 

Executive Orders

Executive Order - Delivery Hours

Executive Order - Moratorium on Evictions

Updated Moratorium on Evictions

Resolutions

 Temporary Moratoriums of Certain Late Fees

If you’d like to speak at an upcoming public meeting, please fill out a speaker card here or contact the City Clerk department at (805) 449-2151 to make arrangements.

To view City Council meetings online, click here:

https://www.toaks.org/departments/city-council/agendas-minutes

City Hall is currently closed to walk-in traffic, some services are available by appointment only. There may be some instances of prolonged wait times on permits and other document requests due to modified staffing configurations. Hours and service delivery is subject to change as circumstances are evolving. 

If you must enter City Hall, please be prepared to wear a mask during the length of your visit.

For a full list of departmental contacts, click here.

Virtual Services

The City offers a variety of services that are available 24/7:

Payments:

Parking Ticket Payment

Disabled Parking Placard Violation Cancellation

Water Payment Portal

Business Licenses:

License Information

License Renewal

Building and Planning:

Building Permits

Code Compliance Forms

Construction and Demolition Permits

Planning Application

Other Services and Information:

Animal Control

City Emergency Management

Construction and Demolition Permits

Household Hazardous Waste

Municipal Service Request

Utility Permitting, Grading & Encroachment Permits

Ventura County Emergency Services

The following facilities are closed to the public: 

City Hall (Partial Reopening 6/1/20)

Departments open to the public:

• Community Development
• Finance
• Human Resources
• Public Works

Departments that remain closed to the public:

• City Attorney
• City Clerk
• City Manager
• Cultural Affairs (Theaters)

The public is highly encouraged to consider our online options prior to visiting City Hall. Please visit our contacts page to connect with department staff or see a list of online services in the "city services" section of this page. 

Municipal Service Center

To report items related to streets, landscape, water or wastewater, please call 805-449-2499 or submit a service request using our online platform. 

Transportation Center

Local bus service is suspended. Dial a Ride is still operational and offering free rides to qualified individuals. Please visit www.totransit.org for the latest information.

Libraries

Both Thousand Oaks libraries are closed to the public during this time. However, our libraries offer a robust collection of materials online and will be adding additional resources for children, teens and adults. There will be a unique telephone reference service offered from 9 am to 5 pm daily. During this closure, late fines will be waived as well as DVD rental fees. Patrons will be able to utilize the Virtual Library services through the web and register for a library card online. Services are subject to change during this time, so please visit www.tolibrary.org for the most up-to-date information.

Bank of America Performing Arts Center

The Bank of America Performing Arts Center is closed at this time. If you are a ticketholder for a show during this time, please check your email for updates regarding rescheduling of specific performances. Our box office staff will be working tirelessly to ensure all ticketholders are cared for, and patience is appreciated as staff navigates this unprecedented event in the venue's history.

www.bapacthousandoaks.com

Rancho Potrero Community Equestrian Center

The facility is currently closed to the public. Access is restricted to boarders and authorized personnel only. 

For information on specific groups, please see the following links: 

https://www.venturacountyrecovers.org/

https://www.toaks.org/residents/community-services/senior-adult-programs.

https://www.seniorconcerns.org/

https://www.consumer.ftc.gov/blog/2020/04/scammers-are-using-covid-19-messages-scam-people

If you're interested in donating supplies or funds, please visit www.toaks.org/createchange
for information on where donations can be dropped off. We ask that you please hand up to organizations supporting these efforts versus direct hand outs.

MEALS

Lunch/Dinner
Holy Trinity Lutheran Church
1 PM- 2 PM pick up

In light of the rotating meal program closure, sack
lunches and dinners will be provided by Harbor House
and their partners for pick up in the parking lot at
1 W Avenida de los Arboles, Thousand Oaks.

SANITATION

Holy Trinity Church will be providing a hand wash station in their Parking Lot

The County of Ventura is providing a hand-washing
station at 390 Arcturus St, Thousand Oaks.

Lutheran Social Services will be providing a hand wash station during their operating hours.
Please see below for more information.

MEDICAL SERVICES

Backpack Medicine/One Stop

The County of Ventura will be providing backpack medicine
and One Stop services.

Backpack Medicine
Monday, Thursday, Friday 8 am to 5 pm
Please contact: 805-515-6940

For One Stop Services please contact: 805-515-6940

ADDITIONAL RESOURCES

Lutheran Social Services

80 E Hilllcrest Dr #101, Thousand Oaks
Monday 9AM-12:30PM, 1:30-4:30PM*
Tuesday 9AM-12:30PM, 1:30-4:30PM*
Wednesday 9AM-12:30PM, 1:30-4:30PM*
Thursday CLOSED
Friday 9AM-12:30PM, 1:30-4:30PM*
Saturday CLOSED
Sunday CLOSED
*Afternoons are by appointment only

Please visit our Road to Reopening page for businesses. 

Commercial Moratorium

On September 25, 2020, Governor Newsom extended for commercial property only his previous order which suspended state law with respect to the City’s ability to impose an eviction moratorium. The City Council’s Resolution 2020-016 extended local moratoriums to run concurrently with the Governor’s orders.

At this time, the commercial eviction moratorium on commercial property is set to expire on March 31, 2021. According to the terms of the City’s moratorium, landlords may not initiate eviction proceedings for non-payment of rent from COVID-19 related causes. Tenants shall have 6 months to repay past due amounts without penalties or interest. Tenants are to provide notice in writing to their landlord that non-payment of rent is due to COVID related issues, and may also be required to provide documentation to substantiate this claim. This moratorium shall serve as an affirmative defense in the event an action is initiated prior to the end of the stated grace period.

Landlords are not precluded from initiating eviction proceedings for non-COVID related causes. 

The Ventura County Community Foundation, in coordination with the County of Ventura, Amgen Foundation, Southeast Ventura County YMCA, Give An Hour, and the Economic Development Collaborative, has launched the Ventura County Rapid Response Fund to support nonprofit organizations addressing the needs of individuals and families with food and housing support, childcare, wage replacement, mental health care, and more.  The fund will also go to supporting small businesses through this crisis.

The purpose of the Ventura County Rapid Response Fund is to support those organizations providing basic human needs to individuals, families, and small business in Ventura County.

Click the link below for details and more on how to apply:

https://vccf.org/ventura-county-community-foundation-response-to-covid-19/

State Tenant and Landlord Resources 

Local Residential Moratorium Information 

The following is for informational purposes only. It is not intended to be legal advice. Please contact your personal attorney or legal aid resource for advice as to your particular situation.

On August 31, 2020, AB 3088 was signed into law, and as of October 1, 2020 is the only eviction moratorium program in place statewide. The law offers eviction protection through January 31, 2021. The text of the bill can be found here.

 The key elements of AB 3088 are as follows: -landlords were required to send a special notice by September 30 to tenants with unpaid rents. That notice outlines tenants’ rights under this new law -in order to be covered by AB 3088, tenants must document income loss due to COVID, and must pay 25% of any rent due between September 1, 2020 and January 31, 2021 -evictions for non-payment of rent can go forward if they are non-COVID related -there is a specific State law based hardship declaration form that tenants must provide to landlords: https://www.tobenerlaw.com/wp-content/uploads/2020/09/Sample_AB3088_Declaration.docx

Repayment Provisions

For unpaid rent accrued from March 1, 2020 through August 31, 2020, due to COVID related losses, where the tenant has submitted the appropriate hardship declaration, the amount owed shall be converted to commercial debt and is collectible through small claims court rather than an Unlawful Detainer action -the Thousand Oaks eviction moratorium provides for a six-month payback period without penalties or interest. Under the provisions of AB 3088, that payback period would begin on March 1, 2021.

The moratorium would provide an affirmative defense in any action brought prior to that time.

-For unpaid rent accrued from September 1, 2020 through January 31, 2021 due to COVID related losses, where the tenant has submitted a hardship declaration for each month of unpaid rent, and pays, prior to January 31, 2021, at least 25% of all rent due from September 1, 2020 through January 31, 2021, the amount owed shall be converted to commercial debt and can be recovered through small claims court, but cannot be used as the basis for eviction.

As of February 1, 2021, normal Unlawful Detainer rules will apply 

Where to Volunteer:

Newbury Park Motel 6 (1516 Newbury Road) Homeless Shelter - Emergency shelter for at-risk homeless people to adhere to the shelter-in-place order. Site provides three meals per day per occupant.  Volunteers needed to help warm and distribute meals at meal time.  Volunteers needed between 8am-5pm, 7 days per week.  Staggered and split shifts available. The meal schedule:   Breakfast 8:30-9:30 am Lunch: 11:30-1:00 pm and Dinner: 3:pm-4:30pm

Harbor House: is providing sack lunches to those in need and you can make them at home!  Learn more and sign up by clicking “Lunch Sign Up” at www.harborhouseto.org

Manna Conejo: Healthy and want to volunteer: Visit website – mannaconejo.org  Pantry Helpers to bag food to be distributed to clients are needed: Tuesday: 10-3; Thursday: 10-4; Saturday: 10-1.

Food Share: setting-up, gathering names, manning entrance, manning exit, placing box of food into trunk of car, traffic control, breakdown and clean-up at these sites. These distributions will take place rain or shine for a total of four weeks.  

Pop-up Food Pantry:

• Santa Paula For Dealership, http://cerv.is/m?0303gfnTTHM
• Auto St. Thomas Aquinas – Ojai, http://cerv.is/m?0303g5Bw4vO
• Ventura Fairgrounds, http://cerv.is/m?0303g97JL2x

Homeless Support – Kindness/Care Kits:

• Help United Way of Ventura County support Healthcare for the Homeless services by purchasing care kits for homeless women and men. https://www.roonga.com/uwvchomelesscarekits

Meal/Food delivery:

• VCAAA - http://www.volunteerventuracounty.org/need/detail/?need_id=509581
• Caregivers - http://www.volunteerventuracounty.org/need/detail/?need_id=509249

Phone Support:

• Caregivers - http://www.volunteerventuracounty.org/need/detail/?need_id=509249
• FOOD Share, Daily reminder phone calls to senior clients – daily

Where to Donate:

• Ventura County Rapid Response Fund
  

  The Ventura County Community Foundation, in coordination with the County of Ventura, Amgen Foundation, Southeast Ventura County YMCA, Give An Hour, and the Economic Development Collaborative, has launched the Ventura County Rapid Response Fund to support nonprofit organizations addressing the needs of individuals and families with food and housing support, childcare, wage replacement, mental health care, and more.

  The purpose of the Ventura County Rapid Response Fund is to support those organizations providing basic human needs to individuals, families, and small business in Ventura County.

  
  
• Lutheran Social Services
  All drop-offs should be scheduled with Nathan. He can be contacted by phone at 805.497.6207 ext. 1064, or by email at nhickling@lsssc.org. In terms of hours for donations, drop-offs can be scheduled Monday through Wednesday as well as Friday. Afternoons are better, between the hours of 1:30-3:30pm.  Donations are to be dropped off at the rear entrance to practice social distancing.  lsssc.org/donate/
  
  
• Los Robles Hospital is accepting donations of:
  • Masks (specifically N95, Level II and Level III surgical masks)
  • -Isolation Gowns
  • Disposable Gloves
  • Protective Goggles
  • Eye and/or Face Shields
  • Industrial Soap
  • Antibacterial and/or Disinfectant Wipes
    
    For details on how to donate one of these items, please click here. 

Utilities: 

1. Edison: https://www.sce.com/business/Small-Business-Resources
2. SoCal Gas: https://www.socalgas.com/coronavirus