Emergency Declaration

 Declaration of Local Health Emergency 

Executive Orders

Executive Order - Delivery Hours

Executive Order - Moratorium on Evictions

Updated Moratorium on Evictions

Resolutions

 Temporary Moratoriums of Certain Late Fees

If you’d like to speak at an upcoming public meeting, please fill out a speaker card here or contact the City Clerk department at (805) 449-2151 to make arrangements.

To view City Council meetings online, click here:

https://www.toaks.org/departments/city-council/agendas-minutes

Before you visit City Hall to conduct business, many services are available online or via phone. There may be some instances of prolonged wait times on permits and other document requests due to modified staffing configurations. Hours and service delivery is subject to change as circumstances are evolving. 

If you must enter City Hall, please be prepared to wear a mask during the length of your visit.

For a full list of departmental contacts, click here.

Virtual Services

The City offers a variety of services that are available 24/7:

Payments:

Parking Ticket Payment

Disabled Parking Placard Violation Cancellation

Water Payment Portal

Business Licenses:

License Information

License Renewal

Building and Planning:

Building Permits

Code Compliance Forms

Construction and Demolition Permits

Planning Application

Other Services and Information:

Animal Control

City Emergency Management

Construction and Demolition Permits

Household Hazardous Waste

Municipal Service Request

Utility Permitting, Grading & Encroachment Permits

Ventura County Emergency Services

The following facilities are closed to the public: 

City Hall (Partial Reopening 6/1/20)

Departments open to the public:

• Community Development
• Finance
• Human Resources
• Public Works

Departments that remain closed to the public:

• City Attorney
• City Clerk
• City Manager
• Cultural Affairs (Theaters)

The public is highly encouraged to consider our online options prior to visiting City Hall. Please visit our contacts page to connect with department staff or see a list of online services in the "city services" section of this page. 

Municipal Service Center

To report items related to streets, landscape, water or wastewater, please call 805-449-2499 or submit a service request using our online platform. 

Transportation Center

Local bus service is suspended. Dial a Ride is still operational and offering free rides to qualified individuals. Please visit www.totransit.org for the latest information.

Libraries

Both Thousand Oaks libraries are closed to the public during this time. However, our libraries offer a robust collection of materials online and will be adding additional resources for children, teens and adults. There will be a unique telephone reference service offered from 9 am to 5 pm daily. During this closure, late fines will be waived as well as DVD rental fees. Patrons will be able to utilize the Virtual Library services through the web and register for a library card online. Services are subject to change during this time, so please visit www.tolibrary.org for the most up-to-date information.

Bank of America Performing Arts Center

The Bank of America Performing Arts Center is closed at this time. If you are a ticketholder for a show during this time, please check your email for updates regarding rescheduling of specific performances. Our box office staff will be working tirelessly to ensure all ticketholders are cared for, and patience is appreciated as staff navigates this unprecedented event in the venue's history.

www.bapacthousandoaks.com

Rancho Potrero Community Equestrian Center

The facility is currently closed to the public. Access is restricted to boarders and authorized personnel only. 

For information on specific groups, please see the following links: 

https://www.vcemergency.com/seniors

https://www.toaks.org/residents/community-services/senior-adult-programs.

https://www.consumer.ftc.gov/blog/2020/04/scammers-are-using-covid-19-messages-scam-people

If you're interested in donating supplies or funds, please visit www.toaks.org/createchange
for information on where donations can be dropped off. We ask that you please hand up to organizations supporting these efforts versus direct hand outs.

MEALS

Lunch/Dinner
Holy Trinity Lutheran Church
1 PM- 2 PM pick up

In light of the rotating meal program closure, sack
lunches and dinners will be provided by Harbor House
and their partners for pick up in the parking lot at
1 W Avenida de los Arboles, Thousand Oaks.

SANITATION

Holy Trinity Church will be providing a hand wash station in their Parking Lot

The County of Ventura is providing a hand-washing
station at 390 Arcturus St, Thousand Oaks.

Lutheran Social Services will be providing a hand wash station during their operating hours.
Please see below for more information.

MEDICAL SERVICES

Backpack Medicine/One Stop

The County of Ventura will be providing backpack medicine
and One Stop services.

Backpack Medicine
Monday, Thursday, Friday 8 am to 5 pm
Please contact: 805-515-6940

For One Stop Services please contact: 805-515-6940

ADDITIONAL RESOURCES

Lutheran Social Services

80 E Hilllcrest Dr #101, Thousand Oaks
Monday 9AM-12:30PM, 1:30-4:30PM*
Tuesday 9AM-12:30PM, 1:30-4:30PM*
Wednesday 9AM-12:30PM, 1:30-4:30PM*
Thursday CLOSED
Friday 9AM-12:30PM, 1:30-4:30PM*
Saturday CLOSED
Sunday CLOSED
*Afternoons are by appointment only

Please visit our Road to Reopening page for businesses. 

The Ventura County Community Foundation, in coordination with the County of Ventura, Amgen Foundation, Southeast Ventura County YMCA, Give An Hour, and the Economic Development Collaborative, has launched the Ventura County Rapid Response Fund to support nonprofit organizations addressing the needs of individuals and families with food and housing support, childcare, wage replacement, mental health care, and more.  The fund will also go to supporting small businesses through this crisis.

The purpose of the Ventura County Rapid Response Fund is to support those organizations providing basic human needs to individuals, families, and small business in Ventura County.

Click the link below for details and more on how to apply:

https://vccf.org/ventura-county-community-foundation-response-to-covid-19/

Eviction Moratoriums

On March 27, 2020, Governor Newsom issued an Executive Order  halting evictions through May 31, 2020, the order has since been extended to July 28, 2020.

The following information relates to the City's residential and commercial moratoriums on evictions:

On March 17, 2020, the Thousand Oaks City Council ordered a temporary moratorium on residential evictions for non-payment when non-payment was based on a tenant being impacted by COVID-19. 

On March 24, 2020, City Manager Drew Powers, as Director of Emergency Services, signed an Executive Order proclaiming a moratorium on commercial evictions during the COVID-19 emergency. This Order also described how the moratorium on both residential and commercial evictions would apply:

1. The moratorium will remain in effect during the duration of the local emergency or until May 31, 2020, unless extended.

2. The moratorium prohibits a landlord from evicting or attempting to evict a residential or commercial tenant if the basis for the eviction is nonpayment of rent, or a foreclosure, arising out of a substantial financial impact related to COVID-19.

3.  The Order defines what it means to have a “substantial financial impact related to COVID-19”.

4. The moratorium prohibits a landlord from filing an unlawful detainer action if the landlord knows that a tenant cannot pay some or all of the rent because the tenant has been substantially financially impacted from COVID-19.

5. The moratorium does not relieve a tenant of liability for unpaid rent or the ability of the landlord to ultimately collect all rents due.  

While this Order provides an affirmative defense to an attempted eviction under the stated circumstances, the City is not the enforcing party. Any future legal action will remain a private civil matter between a tenant and their landlord.  The City encourages tenants and landlords communicate with each other during this emergency and attempt to resolve their issues.

This moratorium applies only within City limits.  It does not apply to unincorporated areas outside the City’s jurisdiction.

The City has extended the moratorium to July 28, 2020 to match the State order.

 Updated Executive Order

Where to Volunteer:

Newbury Park Motel 6 (1516 Newbury Road) Homeless Shelter - Emergency shelter for at-risk homeless people to adhere to the shelter-in-place order. Site provides three meals per day per occupant.  Volunteers needed to help warm and distribute meals at meal time.  Volunteers needed between 8am-5pm, 7 days per week.  Staggered and split shifts available. The meal schedule:   Breakfast 8:30-9:30 am Lunch: 11:30-1:00 pm and Dinner: 3:pm-4:30pm

Harbor House: is providing sack lunches to those in need and you can make them at home!  Learn more and sign up by clicking “Lunch Sign Up” at www.harborhouseto.org

Manna Conejo: Healthy and want to volunteer: Visit website – mannaconejo.org  Pantry Helpers to bag food to be distributed to clients are needed: Tuesday: 10-3; Thursday: 10-4; Saturday: 10-1.

Food Share: setting-up, gathering names, manning entrance, manning exit, placing box of food into trunk of car, traffic control, breakdown and clean-up at these sites. These distributions will take place rain or shine for a total of four weeks.  

Pop-up Food Pantry:

• Santa Paula For Dealership, http://cerv.is/m?0303gfnTTHM
• Auto St. Thomas Aquinas – Ojai, http://cerv.is/m?0303g5Bw4vO
• Ventura Fairgrounds, http://cerv.is/m?0303g97JL2x

Homeless Support – Kindness/Care Kits:

• Help United Way of Ventura County support Healthcare for the Homeless services by purchasing care kits for homeless women and men. https://www.roonga.com/uwvchomelesscarekits

Meal/Food delivery:

• VCAAA - http://www.volunteerventuracounty.org/need/detail/?need_id=509581
• Caregivers - http://www.volunteerventuracounty.org/need/detail/?need_id=509249

Phone Support:

• Caregivers - http://www.volunteerventuracounty.org/need/detail/?need_id=509249
• FOOD Share, Daily reminder phone calls to senior clients – daily

Where to Donate:

• Lutheran Social Services, a charity that serves the homeless at community conscience is in desperate need of food and other items.  Please see list below. Each day we see homeless and families in severe poverty coming to get food. There is not enough.  Restaurants who used to donate excess food are unable to do so at this time.  Lutheran Social Services needs lunches and can handle enough to feed about 30-40 people a day.
  
  All drop-offs should be scheduled with Nathan. He can be contacted by phone at 805.497.6207 ext. 1064, or by email at nhickling@lsssc.org. In terms of hours for donations, drop-offs can be scheduled Monday through Wednesday as well as Friday. Afternoons are better, between the hours of 1:30-3:30pm.  Donations are to be dropped off at the rear entrance to practice social distancing.  lsssc.org/donate/
  
  
• Los Robles Hospital is accepting donations of:
  • Masks (specifically N95, Level II and Level III surgical masks)
  • -Isolation Gowns
  • Disposable Gloves
  • Protective Goggles
  • Eye and/or Face Shields
  • Industrial Soap
  • Antibacterial and/or Disinfectant Wipes
    
    For details on how to donate one of these items, please click here. 

Utilities: 

1. Edison: https://www.sce.com/business/Small-Business-Resources
2. SoCal Gas: https://www.socalgas.com/coronavirus