For emergency requests, call 805-449-2499.

Have you ever wanted to quickly report an issue – like a pothole or landscape problem – but didn’t know which phone number or email to use? That’s why we created ConnecTO, a simple, convenient tool that puts City Hall at your fingertips. You can submit a request by clicking here or using the Service Request button above.

How Does It Work?

Access ConnecTOand enter your service request information. It's fast and easy!You can provide additional details as you wish, and even attach a photo.

Your request is then routed to Thousand Oaks team members responsible for addressing your concern. You can also track the status and resolution of your request.

When setting up your log-in, we suggest creating a username that does not include personal information, as your username will display with any public request.

Please be safe. Don't endanger yourself if you elect to photograph or document a concern.

Click here from your smartphone to download the ConnecTO mobile app