Service Request

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Important Update

A new app, Mobile Citizen, is now available to download to your smartphone to report incidents around the City. Fallen trees, branches, graffiti, and more can be submitted through this user-friendly app.

If you have the ConnecTO app, it will be deactivated and no longer
accept requests as of May 11, 2022.


For emergency requests, call 805-449-2499.

Have you ever wanted to quickly report an issue – like a pothole or landscape problem – but didn’t know which phone number or email to use? That’s why we have MaintStar Mobile Citizena simple, convenient tool that puts City Hall at your fingertips. You can submit a request using the Service Request button above. You can create an account to track the status of your request, or make a report anonymously. 

Tap here to download the app for iPhone

Tap here to download the app for Android

Please be safe. Don't endanger yourself if you elect to photograph or document a concern.