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Transition in Library Services Management

CONTACT:       Andrew Powers, City Manager, 805.449.2121;

  Melissa Hurtado, Assistant to the City Manager, 805.449.2117; 

Transition in Library Services Management 

After five and a half years as Library Services Director for the City of Thousand Oaks, Heather Cousin has informed the City that she is stepping down to assist her family with unexpected medical needs. She will leave at the end of June but remain available to assist with the transition.

“Having lived in Thousand Oaks since 2009, getting to run the Library in 2015 – deepening my connection to the community -- was and is a dream job,” says Cousin. During her time as the Library’s first female Director, Cousin led the staff in writing the Library’s first Strategic Plan, which led to the popular and grant funded Teen Space, inspired the Library to offer passport services, and go fine free as of July 1, 2021.  

Following conversations with the Conejo Unified School District, Cousin and her team worked with the community to develop the Read TO Succeed elementary literacy program. “Parents whose children participated in Read TO Succeed wanted something for themselves, so that’s how our English as a Second Language conversation program began.”  

During this time, Cousin also worked with the Thousand Oaks Library Foundation to assist the Foundation in moving the American Radio Archive collection to the University of California, Santa Barbara. Cousin also assisted the Friends of the Library to expand their Bookshop area and, behind the scenes, helped them weather the pandemic.  

When the Library had to close both locations in March of 2020 due to COVID-19, Heather and her team were able to continue providing high-quality virtual programming and curbside services throughout the pandemic. “The absolute best part of working in the Library has been the team. We have achieved so much, and it’s obvious from all we have accomplished these last few years, the team is capable of anything.”  

“Heather leaves our libraries poised for great success as we enter the post-pandemic world.” said Andrew Powers, City Manager “She helped to build the foundation our libraries needed, and we look forward to their continued adaptation of services and access for the community.” 

Assistant to the City Manager, Melissa Hurtado will serve as the Interim Library Services Director. Deputy Director, Darren Jeffrey, will continue to oversee the library's day-to-day core operations, including Circulation and Collection Management and Public Services.