First Time Utility Users Registration Instructions

You must complete the following steps one time only, prior to the first time you access your utility account information.

  1. Read this entire page or print it for easy reference during the registration process. To start the registration process, click Utility Billing on the menu bar to your left.

  2. You must have an e-mail account to access utility account information.

  3. Please have your utility account number on hand. This is located on your utility statement in the left section, below the Service Address.  Enter your account number. The account number must be entered exactly as shown on the utility statement with the dash and no spaces (for example: 123456-789012).

  4. Have your temporary personal identification number, or PIN, available. This is located on your utility statement directly below the Service Address in the left section of the billIt will only appear prior to completing your initial registration. After registration, your temporary PIN number will no longer appear on your statement and you will use the PIN number that you personally assign to your utility account. Enter your temporary PIN.

  5. Click the Sign On button.

  6. Create your new PIN , confirm by entering the PIN again, enter a PIN hint, your e-mail address, and confirm by entering it a second time. The new PIN must contain at least 5 characters with a minimum of 2 alphabetic and 2 numeric characters.  

  7. Click on the Submit button.

  8. Click on Exit. You will receive an e-mail shortly verifying the information submitted on the registration page. Open the e-mail, and click on the blue, underlined text in this e-mail to continue the registration process.

  9. When you click on the e-mail verification hyperlink, this will bring you to a web page to enter your Account# and New Pin#.

  10. To access your utility account information, click on the Sign On button.

Having Problems signing on? Please call the Customer Call Center: (805) 449-2201 during business hours, Monday through Thursday, from 7:30 a.m. to 5:30 p.m. and alternate Fridays, from 8:00 a.m. to 5:00 p.m.


Technical Information:

·         Your computer must be set to the correct TIME and DATE for secure connections.

·         You must use a Netscape version of 4.06 or greater.

·         Your IE browser needs 128 bit encryption.