Leaks (Find or Report)

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Report a Leak

Report leaks or water waste anywhere in the City to the City water conservation hotline at (805) 375-5747 or email the information to msc@toaks.org.

The report is confidential and City staff will contact the property resident, HOA or business and identify the reported problem and request that they fix it within 48 hours. Staff will also forward the report to CalWater or California American Water if the property is in their service area. Each water agency is responsible for conducting education and enforcement in our respective service areas.

You can also report leaks or water waste in California Water Service or California American Water service areas directly to:

Find a Leak  

Water Meter Face display

Here are some helpful resources if you suspect you have a water leak or received a letter indicating that you may have a water leak. The links below are a combination of both public agency and private company’s helpful tips and resources available on the internet.

I received a letter from the City saying I may have a water leak

The City has installed meters for about half of our customers that can assist in identifying potential leaks. The water meters indicate if there was a minimum of ¾ of a gallon flowing through the system every hour over a 24-hour period. For most households, this would indicate that they have one or more leaks. This will trigger a courtesy notification letter to the account holder that there may be a potential leak. Usually, the leak is obvious, but sometimes we have had customers call back and tell us they found a slab leak or a leak inside their walls that they were unaware of prior to investigating.

However, you may also have a reason why you use water around the clock in your household, you can let us know and we will note it in your account so that we do not continue to send out letters.

I fixed the leak, but I am still getting letters

It is not uncommon to have more than one leak or to have another leak start soon after you fix the one we initially notified you about.  If the meter continues to detect water every hour over a 24 hour period, it will generate a leak letter.

How to fix a leak

Links to these sites do not imply endorsement of any products or services provided by these companies.

Written overview with simple graphics 
http://www.wikihow.com/Find-a-Water-Leak-in-Your-House 

EPA – Leak Resources (EPA estimates ONE Trillion gallons lost annually due to leaks)
https://www3.epa.gov/watersense/our_water/howto.html 

Video Resources
How to read your meter
https://www.calwater.com/help/video/how-to-read-your-meter/

How to check for household leaks and shut off your water 
https://www.calwater.com/help/video/how-to-check-for-household-leaks/ 

https://www.youtube.com/watch?v=paRM9HpR8kk

This one is good, but long (16 minutes)
https://www.youtube.com/watch?v=F2r_v48PWZA

City of Thousand Oaks Presentation at “Defeat the Drought” workshop
https://www.youtube.com/watch?v=TWh1OfXPEmU